CIRIA
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About Us CIRIA is a member-based research association which works to produce best practice guidance with and for the construction industry. This guidance is given in the form of publications and events. Further details on CIRIA can be found here, our membership schemes here, our events here and our publications here.

Visitors can use CIRIA's on line bookshop to purchase publications and register for events. Further details on this facility can be found in the 'Making a Purchase' section below.

CIRIA is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@ciria.org.

We reserve the right to alter or withdraw any of our Internet services, to refuse our Internet services to any customer and amend these Conditions on written notice from us at any time.

These conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.
Making A Purchase Click on the publication(s) you would like to buy and/or event(s) you would like to register for and select 'buy now' to add them to the shopping cart. After you have finished making your selection(s), click on "CheckOut Now" and you will be asked for your name and address details and your preferred method of payment (this section includes options for both free and chargeable selections).

When ordering publications:
CIRIA Books Club and Core members may request an invoice or pay by credit card (CBC Silver members may pay using the CBC points option). All other customers may pay by credit card or select the 'Invoice And Payment Before Delivery' option to request a pro forma invoice.

When registering for events:
Where payment is required, Core, CIRIA Books Club, CIEF, CPN and LACL members may request an invoice or pay by credit card. All other customers may pay by credit card or select the 'Invoice And Payment Before Delivery' option to request a pro forma invoice.

We accept Mastercard, Visa and American Express. All prices are in Pounds Sterling. If you are shopping from outside the UK by credit card, place your order and your credit card company will convert the transaction to your own currency. You may, as an alternative to using this site, give us your credit card details via phone (+44 (0)20 7549 3300), fax (+44 (0)20 7253 0523), or post (CIRIA, Classic House, 174-180 Old Street, London EC1V 9BP). You must be aged 18 years or over to purchase from the CIRIA website. By placing an order you are deemed to have agreed to the terms and conditions.
Shipping And Handling Publications are normally sent by 2nd class post for delivery to UK addresses and by airmail to non-UK addresses. You will be charged for postage and packaging as follows: (UK) £4.50 for the first publication, £3.00 for each additional publication; (EU addresses) £6 for the first publication, £4.50 for each additional publication; (Non-EU addresses) £11 for the first publication, £10.00 for each additional publication (unless otherwise stated). Customers with orders that are in excess of 10 titles will be contacted with confirmation of the postage and packaging charge on receipt of orders. Please contact Customer Services at CIRIA on +44 (0)20 7549 3300 or at enquiries@ciria.org if your order is urgent and we will provide a quote for faster delivery.
Delivery Schedule You can expect to receive orders within 7 to 10 days within the UK and Europe, and within 2 to 3 weeks elsewhere. We will use our best endeavours to secure delivery but shall be under no liability for loss occasioned by delay in delivery arising out of any cause beyond our control. If the goods are not delivered within 1 month inside the UK or 2 months abroad, you shall be entitled to cancel the contract and we shall repay any monies paid.
Back Orders If your item is not in stock, we will contact you to let you know and give you the option of cancelling your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, VAT will be charged at the appropriate rate on all relevant purchases. Most of the products on this site are books and do not therefore attract VAT. Taxable items such as training packs and CDRoms are charged at the standard rated which is currently 17.5%. VAT does not apply to purchases made from outside the European Union and where VAT charges appear you should click the exempt button to reduce VAT to zero.

VAT Registration No. 240 1313 27.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. As long as goods are returned in saleable condition within two weeks of their receipt, we will give a full refund on the publication but will not refund any carriage charges.
Reaching Us If you need to reach us, please email us at enquiries@ciriabooks.com. Alternatively, you can call on +44 (0)20 7549 3300 or fax us on +44 (0)20 7253 0523 or write to us at Customer Services, CIRIA, Classic House, 174-180 Old Street, London EC1V 9BP.
Privacy Policy CIRIA aims to improve the performance of all concerned with construction and the environment. To enable us to achieve this, we hold information about our customers and the products and services in which they have expressed interest. This information is used to keep our customers updated on new developments in the industry and from time to time to obtain feedback on CIRIA’s activities. All data is treated in confidence and is not disclosed to any third parties, other than where we are required to or permitted to by law, or where you have given us your consent in advance. If you do not wish to continue to receive information from us, or if you have any questions or concerns about the information we hold about you, you can email us at enquiries@ciria.org. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Returns Policy Items may be returned for a full refund (less any postage charges) providing the items are returned within two weeks of receipt and are returned in saleable condition.

Discounts on almost all the publications available in CIRIA's bookshop are available to members of CIRIA's Core and Book Club (CBC) schemes. Click here to see if your company is a member.

Members of all CIRIA's schemes are entitled to discounts on some events, details of which can be found on individual event pages.

CIRIA Classic House 174 - 180 Old Street London EC1V 9BP UK. CIRIA is a company limited by guarantee. Registered in London No 790505. VAT Reg. No. GB 240 1313 27.